Redesigning a complex data platform for clarity
Reworked the core workflows of a dense, data-heavy platform — cutting errors and making the complex feel calm.
- Senior Product Designer
- 2023
- Mar 2023 – Nov 2023
Overview
Power users lived in this product all day, but the interface fought them: dense tables, ambiguous states, and destructive actions that were too easy to trigger. The goal was clarity under density — not fewer features, but a calmer surface.
Role & contribution
I led the redesign of the platform’s most-used workflows, owning research synthesis, interaction design, and the production-ready specs that engineering built against.
Approach
I mapped the real task flow against the interface and found the friction clustered at three decision points. Each one became a focused redesign with a measurable hypothesis.
“I used to keep a checklist next to my screen. Now the product is the checklist.
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Outcome / impact
The redesigned validation step caught errors earlier and explained them in place, which removed the largest source of rework.
Reflection
Density isn’t the enemy — ambiguity is. The biggest wins came from making state and consequence legible, not from removing information.